myAster – Region’s 1st integrated healthcare platform crosses 352k downloads since phase I launch

Aster DM Healthcare’s patient care digital platform now provides complete access to Aster hospitals, clinics, diagnostics centers and pharmacies in UAE, putting healthcare management in the hands of patients.

myAster has touched over one million lives since its introduction and ranks number 1 as free medical app on Play Store and App Store

Dubai UAE.

Sallam Sallam 

In alignment with UAE’s Vision 2031 to position the country in the Top 10 for quality healthcare, Aster DM Healthcare, one of the largest healthcare providers in GCC and India, today officially unveiled the full-fledged version of myAster app, the region’s first integrated healthcare platform providing access to hospitals, clinics, diagnostic centers and pharmacies as Aster continues to lead the healthcare delivery into the next dimension. The platform extends features to empower patients with an end-to-end care facilitation and provide seamless access to its healthcare ecosystem.

Following its introduction in July last year, the myAster app now ranks as No.1 top-free medical app on the App Store and Play Store, touching over a million lives, due to its huge acceptance among patients as a one-stop digital healthcare platform for patients, offering a single point access to a comprehensive range of healthcare services.

Ms. Alisha Moopen, Deputy Managing Director, Aster DM Healthcare, said: “Aster DM Healthcare is aligned with the UAE’s 2031 Vision for developing the health sector by providing the best-in-class services and continually updating them. The myAster platform was launched as part of Aster’s commitment to provide equitable, unbiased access to world-class medical care, while we strive to improve the healthcare system’s readiness to manage health risks.”

“The myAster app is developed with the aim of aligning and catering to the constantly changing landscape of medical needs of patients in the UAE and across the world. As healthcare providers we must be equipped to handle those changes with the latest technologies. The idea of offering accessible personalized healthcare through a single platform that brings together all of the patient journey is in line with Aster’s vision of providing affordable quality healthcare to all,” Ms. Moopen said, adding that Aster’s Digital Health Team has innovated and developed the solution over a period of two years; curating and enhancing the customer experience with a potential to offer healthcare and wellness solutions to over 10 million people.

Mr. Brandon Rowberry, CEO of Digital Health, Aster DM Healthcare, said: “The myAster app was created to serve the needs of the citizens across the GCC and is designed with transparency at its core. Patients can access the full spectrum of Aster healthcare services, including a recently added enhancement of connecting with the group’s hospitals.”

“Now our users have access to 200+ Aster hospital doctors for appointment booking. The user interface is easy to navigate, and they can view doctor schedules and slots to select a doctor for consultation. We are also launching our Instant GP feature enabling our users to video consult with a General Practitioner in as early as 30 minutes. As we continue to innovate, we will be adding Homecare services to the myAster app in the near future,” he added.

Patients can use the app for a range of services such as appointment booking, consulting doctors online or in-person, accessing prescriptions, scans, medical records and order medicines online; delivered to their homes with the touch of a button.

Some of the key features of the app include booking appointments from among 430 doctors across five hospitals, 48 clinics and over 20 medical specialties. The app also allows video consultations, online payments through secure gateway, access to online pharmacy with doctor prescription delivered to homes within 90 minutes, and order health and wellness essentials online as well as to avail offers and deals. Through the app, patients can also access their scans and medical reports.

The myAster app, supported by a fully functional help center also comes with an inbuilt automatic insurance integration and approval and features such as storage for patients to save and keep records of all healthcare documents for the entire family on the digital platform.